![]() Pregnant Karlie Kloss shows off her growing baby bump in a triple cut-out backless gown as she steps out in New York 'I couldn't go back': Peter Andre reveals why he didn't sign up for I'm A Celeb South Africa - 19 years after meeting ex-wife Katie Price in the jungle No more meal-time tantrums! Start to ENJOY family dinners again with these delicious 20-minute ideas everyone will love Paul O'Grady's 'last bit of filming' before his death at the age of 67 is revealed to be for an iconic BBC show that he 'wasn't a fan' of Jennifer Lopez gushes about husband Ben Affleck as a father and says watching him raise their children 'brings tears to my eyes' I'm A Celeb South Africa: Helen Flanagan forced to apologise for SWEARING at Ant and Dec during trial as Paul Burrell screams his way through the challenge Love Island star Liberty Poole suffers an awkward wardrobe malfunction in her bikini while relaxing by the pool in Ibiza Sip, munch and be merry: Here are 5 fantastically royal family activities for the Coronation weekend, from country walks to refreshing afternoon tea The (re) birth of Pamela Anderson! Actress, 55, models a white cut-out swimsuit as she lays on a shell for a new spin on The Birth Of VenusĮDEN CONFIDENTIAL: Young royals not invited to Coronation despite having attended every previous big royal event Shawn Mendes and Camila Cabello appear loved-up after Coachella reunion - as on-again couple enjoy flirty date night 'AI systems may impact worker and customer satisfaction, attrition, and patterns of behavior,' Brynjolfsson said. It's not yet clear whether the chatbots could eventually displace the agents they were supporting, or whether staff would need more training, or whether wages could be affected, he said. It also reduced turnover, which is a huge problem in the customer service sector, where 60 percent of employees quit each year, costing firms $10,000 to $20,000 per agent, researchers said.īut experienced and skilled staff had little use for the bots - they already knew how to do the job.Įrik Brynjolfsson, director of Stanford's Digital Economy Lab, said the study showed some benefits of chatbots in workplaces, but also left big gaps. Using the bot, an agent with two months' experience could perform as well as an agent with six months' experience without a bot. Using the bot, agents were able to move through issues more quickly and handle several calls at once.Īs a result, agents resolved 13.8 percent more issues per hour. It also recommended saying this would be a 'step by step' process. ![]() The AI generated responses and suggested the agent assure the customer that they could get the product working again quickly. The report featured this example of a customer complaint, and the chatbot's suggestions In one example chat, the customer said they were 'super frustrated' about the product problem that they needed 'fixed asap.' The agents could use those suggestions, but were also free to ignore them. It monitored chats with customers in real-time and suggested how to respond to customers. The chatbot was trained on data from 5,179 agents within the company. They said they present 'profound risks to society and humanity.'įor this study, researchers from MIT and Stanford University kept tabs on the deployment of a chat assistant for an unnamed software firm that provides business process software. Last month, Elon Musk and some 1,000 other tech leaders signed an open letter urging a moratorium on the development of the most powerful AI systems. The large language models (LLMs), as they are known, which aggregate and regurgitate huge amounts of text, have managed to pass exams for major law and business schools.īut for many workers, they are a worry, as they could replace their role at work - especially for web content creators and software developers. Since chatbots became widely available late last year, they have stunned and surprised their human users. 'This may be because the AI model disseminates the potentially tacit knowledge of more able workers and helps new workers move up the experience curve.' 'Most of those gains accrue to novice or less able workers,' said Raymond, a coauthor of the 59-page paper. Lindsey Raymond, from the Massachusetts Institute of Technology (MIT), said the AI advantages were not shared across the board. Lindsey Raymond (left), from the Massachusetts Institute of Technology (MIT), and Erik Brynjolfsson, director of Stanford's Digital Economy Lab, took chatbots for a spin in the workplace
0 Comments
Leave a Reply. |